NH Hotels will enhance guest satisfaction levels supported by technological innovation and web horizons via newly developed channels of customer communication created by the group’s Quality Department. New tools have been created to analyze and assess comments about the hotel chain online, including satisfaction surveys, calculating and analyzing online opinions, and in-depth studies made regularly by “mystery guests”.
Wyndham Hotel Group, part of the Wyndham Worldwide family of companies announced the opening of the first Tryp by Wyndham hotel in Colombia, the 140-room Tryp Medellin in Medellin, the country’s second-largest city. It becomes the brand’s 14th hotel in South America, joining properties in Argentina, Brazil and Uruguay.
Mexico City is continuing to see an increase in development of accommodation options for both leisure and business travelers, which account for more than 12 million visitors per year. Business travel is especially booming as a result of the thousands of conventions, trade shows and business meetings that take place in Mexico City every year.
Hilton Hotels & Resorts in the Caribbean and Latin America are offering special golf packages in time for Father’s Day. Hilton’s “Tee-Off Time” in the Caribbean package offers daily breakfast for two, two rounds of golf including cart rental, unlimited refreshments during rounds, and a souvenir golf polo shirt per adult.
Marriott International’s signature brand, Marriott Hotels & Resorts, announced today its global pipeline of nearly 50 new hotels and resorts to open in the next four years, representing a multi-billion dollar investment in the brand by owners and franchisees worldwide.
Sol Meliá held its Annual General Shareholders’ Meeting 2011, which approved the accounts for 2010 and the distribution of a 10 million euro dividend (0,043902€ per share), compared to 7.6 million euros in 2009. The meeting, which attracted a quorum of 82.9 percent of the share capital, also ratified the appointment of a new independent director, Luis Maria Diaz de Bustamante.