TUI Travel to Take Hard Line on Problem Holidaymakers

The no-nonsense approach to the small percentage of holidaymakers who are rowdy in resort follows an increased focus on customer service, with Tim Williamson recently appointed in the new position of customer director. Williamson said he had already “fired” two problem customers. This could mean barring them from taking future holidays with the company, he admitted.

Distribution director Nick Longman said problems often resulted from customers’ expectations not matching their holiday experience, leading to complaints after their trip, but occasionally resulted in rowdy behavior in resort.