Travel Impressions Adds Web Customer Care Group

Travel Impressions, the U.S. travel agency, is adding web access to its Customer Care Group which allows travel agents to submit post-travel communications to Travel Impressions on behalf of their clients at www.travelimpressions.com.

According to Jane Graf, director of the Customer Care Division, “the launch of the customer care service via the internet is another step we are taking as we continue to enhance our customer service.”

To submit a new customer care inquiry or track down the status of an existing communication, travel agents can visit www.travelimpressions.com and log onto the designated travel agent page.

Once in the travel agent section agents should select “Post Departure Support” on the main menu. Agents would then enter all of the pertinent information about their client, the trip and any problems or questions that resulted from the booking. Inquiries can then be viewed and monitored anytime after it has been submitted.