Jamaica’s Hotel Mockingbird Hill to Receive Hospitality Assured Certification

Jamaica’s Hotel Mockingbird Hill boasts that it offers guests a unique environmentally-friendly setting on 6½ acres of lush organic tropical gardens and trees.  This 10-room, eco-chic hideaway can now also boast of providing the highest standard of service quality, and it has the certification to prove it.

Hotel Mockingbird Hill has earned Hospitality Assured (HA) certification, a symbol of service and business excellence in the tourism and hospitality industry, promoted in the region by the Caribbean Tourism Organization (CTO).

The property, which recently received special commendation in the CTO Excellence in Sustainable Tourism Award contest, now has the Hospitality Assured framework in place, which helps to continuously raise its service quality standards, focus on customers’ needs in all aspects of the business, increase customer satisfaction and loyalty and improve overall business performance.

The Hospitality Assured Certification for the Caribbean seeks to encourage tourism and hospitality businesses in the region, to put in place a service quality framework that meets the requirements for the European Foundation for Quality Management Excellence Model.

Hospitality Assured is a certification program promoting service and business excellence in tourism and hospitality companies.  It is owned by the Institute of Hospitality in the United Kingdom, and managed by the Caribbean Tourism Organization (CTO) in the region.

Caribbean supporting institutions include the University of the West Indies, Cave Hill Campus in Barbados, which collects and distributes benchmarking data on the program, as well as the CARICOM Regional Organization for Standards and Quality (CROSQ), which is the region’s assessment body for the program.