Curacao Airport Steps Up Service

Curacao International Airport requested the expertise of the FreemanGroup in February 2006 in order to provide improved, first-class service to the airport’s current 1.1 million and potential 1.6 million passengers a year.

After months of intense personnel training with the Texas-based travel and hospitality industry training company, the results of the Curacao International Airport’s progress have been revealed and they show an impressive 11 percent improvement in the airport’s overall passenger service quality.

Walter Abernathy, CEO of Curacao Airport Partners, stated “Our company has a goal of providing an unparalleled experience to visitors arriving and departing through Hato International Airport. We are realizing this target through the collaboration with FreemanGroup’s ongoing training sessions and inspections.”

All of Curacao’s International Airport personnel, ranging from top-level management to immigration and customs to airport security and taxi drivers, underwent a series of inspections and hands-on sessions prior to, during and after undergoing the FreemanGroup’s training sessions.

In order to delve into the personnel’s weaknesses and strengths, FreemanGroup representatives performed numerous anonymous and unannounced quality inspections to monitor and measure personnel service.