Continental Now Offering More Kiosks Per Customer Than any other Airline

Continental Airlines announced last week that it has successfully installed its 1,000th Self Check-in Kiosk in Bogota, Colombia. Continental now offers more kiosks per customer than any other airline.

“Today´s milestone is a testament to our commitment to customer service,” said Mark Moran, vice president, Operations, Continental Airlines. “These Self Check-in Kiosks allow our passengers greater convenience by enabling them to have greater control at the airport and to

help them avoid lines and wait times, which are part of our goal to make flying on Continental an enjoyable experience for our passengers.”

Continental was the first carrier to offer customer-driven technology that allows passengers to take control of the check-in process whether at home or at the airport.

Today, more than 75 percent or two million domestic

customers check themselves in online on their personal computer or at an airport kiosk every month.

These kiosks allow passengers to print their boarding passes right at the airport without having to wait for their tickets to arrive in the mail.

Continental´s Self Check-in Kiosks also allow passengers the quickest way to check in their bags at the airport. Passengers simply need to touch the continental.com bag drop shortcut, select their bags and Continental customer service representatives will handle the rest.