CAL Chairman Admits Airbridge Needs Some Work

Caribbean Airlines Limited (CAL) is willing to meet with officials of the Tobago House of Assembly (THA) amidst mounting complaints about the service the airline provides between Trinidad and Tobago.

This comes as the THA said yesterday in a statement that the minority leaders who were present at the sitting of the assembly voted with the majority to support the motion moved by the Tourism and Transportation Secretary Assemblyman, Oswald Williams to record their disapproval of the quality of service provided by CAL.

In response, Chairman Rabindra Moonan said the airline is always concerned about the airbridge and CAL has an obligation to service it and “we (CAL’s management) will be willing to meet with the officials of the THA to find out in more detail, what are their concerns. All I have read so far is what has been reported in the newspapers,” he said in an interview with the Guardian.
 
While not wanting to specifically pinpoint what is the root of the problem, Moonan said insufficient money is not causing the inefficiencies being experienced on the airbridge. But he said that one area that needs to be improved is the system for ticketing. “What we have found and what we are reviewing is the ticketing system. A lot of people book flights and they don’t turn up and (instead) they turn up on other flights and then you have these standby passengers.