Air Mauritius Uses Amadeus to Cut Call Center Costs

Amadeus said that Air Mauritius has realized operational cost savings by as much as 15 percent since it implemented Amadeus Call Center Solution in January.

Amadeus’ “Dynamic Desktop” and the integration of the airline’s telephone system directly into Amadeus Selling Platform allows the agent’s workspace to switch automatically to a screen tailored to the caller’s location, thus providing relevant content.

As a result, sales agents can handle calls from multiple geographical markets, dynamically accessing both local and customer specific content and provide a truly multinational service.

Amadeus Call Center Solution allows automatic recognition of caller and instant display of customer profiles and Passenger Name Record (PNR) history. With the integration of its frequent-flyer database, Air Mauritius’ agents have already reduced the length of the calls by 40 percent.